Delete your account

Delete your account

You can delete your Floe account and everything it holds from inside the app. This page says exactly what goes, what stays, and how long it takes.

Last changed

In the app

  1. Open Floe.
  2. Go to Profile.
  3. Open Settings.
  4. Scroll to Delete account.
  5. Confirm. You may be asked for your password or to sign in again.

The option is in the app on purpose: deleting an account should not require finding a website or writing an email.

If you cannot sign in

Write to hi@arisyn.studio from the email address on the account, with the subject Delete my account. If you signed up with Apple and chose to hide your email, write from any address and tell us the app's name on the account; we will confirm before deleting anything.

We reply within two working days, and we may ask one question to be sure the request is really yours. That is the only check: no forms, no waiting periods, no "are you sure" loops.

What is deleted

  • Your account and sign-in records.
  • Your tasks, lists, steps, tags, times and reminders.
  • Your focus history and the stats built from it.
  • Your AI messages and the replies stored with them.
  • Your preferences and device links.
  • Your journal books and pages: these live on your phone, so deleting the account does not reach them. Delete the app, or the book inside it, to remove them.
  • Sign in with Apple tokens are revoked, as Apple requires, so the app no longer has access to your Apple account.

What is kept, and why

A small amount is kept, because the law requires it or because a transaction has to remain provable:

  • Purchase and tax records. Kept for the period tax law requires in the country where the sale happened. They contain the transaction, not your tasks.
  • Backups. An encrypted backup may hold deleted data for a short window before it is overwritten. It is not used for anything and it is not readable by staff.
  • Fraud and abuse records. If an account was used to attack the service, a minimal record may be kept to prevent a repeat.

Nothing that is kept is used to contact you or to advertise to you.

Your subscription

Deleting your Floe account does not cancel an App Store or Google Play subscription. Cancel it first in the store, or the store keeps charging you.

How to cancel on each store is on thebilling page. If you cancel a subscription in the store before deleting, you keep Pro until the period ends and are not charged again; your account is gone, so there is nothing left to use it on.

How long it takes

The active copy is deleted immediately when you confirm in the app. The backup window described above then has to pass. When we finish, we send one email to confirm. If you asked by email, the same applies from the moment we verify the request.