Subscriptions and billing

Subscriptions and billing

Floe Pro is bought through the App Store or Google Play, so the store is where you change or cancel it. Here is exactly where to tap.

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Plans and what they cost

Floe has a free tier and Floe Pro. The price, the billing period and any free trial are shown on the purchase screen in the app, in your own currency and with any tax the store adds. The same screen says whether the plan renews.

The free tier keeps working if you stop paying. Nothing you wrote is deleted; Pro features simply close.

See or change your plan

The store you bought it from holds the subscription. Floe can see whether it is active, but it cannot change the card, the price or the renewal date.

On iPhone

  1. Open Settings on your phone.
  2. Tap your name at the top.
  3. Tap Subscriptions, then Floe.

Or openapps.apple.com/account/subscriptions.

On Android

  1. Open Google Play.
  2. Tap your profile picture, thenPayments and subscriptions.
  3. Tap Subscriptions, then Floe.

Or openplay.google.com/store/account/subscriptions.

Cancel

Use the same screen as above and choose Cancel subscription. You keep Pro until the end of the period you already paid for, and then it stops renewing.

Deleting the Floe app, or deleting your Floe account, doesnot cancel a subscription. The store keeps charging until you cancel there.

If you cancel during a free trial, cancel at least 24 hours before it ends. A cancellation inside that last day may already have produced a charge.

Refunds

The store handles refunds, under its own rules. Arisyn Studios cannot issue one directly, but we will help you ask and we will not argue with a fair request.

Refunds are usually decided within a few days. If the store refuses and you think it is wrong, write to us and we will look at what happened.

Restore a purchase

Sign in with the same Floe account, then useRestore purchases on the paywall. If Pro is active on the store, it unlocks here. Signing in with a different store account will not find it.

Deleting your account

Deleting your Floe account removes your tasks, focus history and AI threads. It does not touch the store subscription. Cancel it first, on the screen above, or the store will keep charging you for an account that no longer exists.

The steps are on the deletion page.

A charge you did not expect

A charge usually means a free trial ended, or a renewal went through because the subscription was not cancelled. Cancel first, then ask the store for a refund. If you believe someone else bought it, change your store account password and tell us.

Contact

Write to hi@arisyn.studio with the store receipt or the email the store sent you. We answer within two working days.